E N Q U IRE  NOW

This is insurance that pays the hospital or Doctor for your treatment. It can include treatment in a private ward, or being seen earlier in an NHS ward. Some plans also allow you to claim if you are not able to be seen by the NHS within a set period. Other plans may charge a little more and don’t have any link to NHS waiting times.

You are either medically checked and underwritten at outset (so you know what you’re covered for and what you won’t be), or have no medical checking at outset (but conditions that occurred two years before taking out the cover are not covered, and often there is no cover for a reoccurrence within five years after taking out the plan). Premiums are usually reviewable annually.

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Get the right mortgage for you.

At Remortgage-Right.co.uk we are a part of Active Finance UK  and work to help customers find the right mortgage.

We specialise in helping customers who face more challenging circumstances, securing mortgages for customers where age, income or repayment strategy is considered ‘non standard’. When the high street says no to a mortgage it does not need to be the end of the road, access the wider mortgage market with the help of a mortgage professional can help you to achieve your mortgage goals and continue plan for the future.

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Feefo Platinum Award

19th January 2022, Active Finance UK has won the Feefo Platinum Trusted Service award.

Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.

The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.

Russell Jenkins, Active Finance UK commented: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”

This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.

Congratulating Active Finance UK, Kim Burgess, Head of Customer Success at Feefo, said:

“The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.

“I can’t wait to see what our customers achieve next year in 2022.”

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.

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